AODA Customer Feedback Process

Accessibility for Ontarians with Disabilities Act (AODA) : CUSTOMER FEEDBACK PROCESS

The Accessibility Standards for Customer Service came into effect for the private sector in Ontario on January 1, 2012.

VetsToronto Kingston Road Animal Hospital is committed to excellence in serving all clients – including people with disabilities – and will ensure that our actions are consistent with the AODA customer service standard principles of dignity, independence, integrity, and equal opportunity.

We always welcome comments and feedback from our customers about how we can better improve our accessibility practices. If you would like to provide feedback, please take the following steps:

1. BY PHONE
   Please call us at 416-690-0625, and ask to speak with Jane Toner, Practice Administrator.
2. IN PERSON
   Please ask to speak with Jane Toner, Practice Administrator.
3. BY EMAIL
   Please address your feedback to Jane Toner, Practice Administrator (jane.toner@kingstonroadah.com)

Once we have received your feedback, we will review your comments and concerns with the management team, and respond to you within seven (7) days.

Thank you for helping us to make your hospital visit a safe, caring, and enjoyable experience.